Privacy Policy

Welcome to Viranshi Creations ("we", "us", or "our"). We operate the website https://viranshicreations.in (the "Website").

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website, place an order, or communicate with us. By using our Website, you consent to the practices described in this policy.

We are committed to protecting your privacy in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

We use the information collected for the following purposes:

• Order Fulfillment: To process, customize, dispatch, and deliver your handcrafted resin products
• Payment Processing: To securely process payments through Razorpay and issue invoices
• Order Updates: To send transactional emails including order confirmations, shipping notifications, and delivery updates
• Customer Support: To respond to your queries, custom order requests, and damage/replacement claims
• Website Improvement: To analyze usage patterns and improve our website experience
• Fraud Prevention: To verify transactions and prevent unauthorized or fraudulent orders
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

📧 Note: We do not send marketing or promotional emails unless you have explicitly opted in. Transactional emails related to your order are not considered marketing communications.

All payments are processed through Razorpay Payment Gateway, a PCI DSS Level 1 compliant payment processor. We do not collect, store, or have access to your full card number, CVV, expiry date, or net banking credentials at any point.

We only store the Razorpay Order ID, Payment ID, and transaction status for order tracking and reconciliation purposes. For Razorpay's privacy practices, please review the Razorpay Privacy Policy.

Our Website uses the following cookies and tracking mechanisms:

• Essential Cookies: Required for basic website functionality, including cart session management and checkout processing
• Security Cookies: Cloudflare Turnstile tokens to verify legitimate visitors and prevent automated bots
• Analytics Cookies: Anonymous usage data to understand how visitors interact with our site (if enabled)

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the shopping cart and checkout process.

We do not sell, rent, or trade your personal information to any third party. We share your data only with the following service providers, solely for order fulfillment:

• Razorpay: Payment processing (name, email, phone, order amount)
• Courier Partners: Shipping and delivery (name, address, phone number for dispatch)
• Supabase: Secure cloud database for order records and customer data storage
• Vercel: Website hosting and content delivery
• Cloudflare: Security (Turnstile CAPTCHA) and CDN services
• Upstash Redis: Security and rate limiting to prevent bot attacks (temporarily processes IP addresses)
• Resend: Transactional email delivery (order confirmations, shipping updates)

Each third-party provider is bound by their own privacy policies and is only given the minimum data necessary to perform their service.

We retain your personal information for as long as necessary to:

• Fulfill your order and provide after-sales support
• Comply with legal, accounting, and tax obligations (typically up to 7 years for financial records as required under Indian law)
• Resolve disputes and enforce our agreements

Once the retention period expires, or upon a valid deletion request, your personal data will be securely deleted or anonymized.

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of any inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Withdraw Consent: Withdraw consent for data processing at any time by contacting us

To exercise any of these rights, please email us at support@viranshicreations.in with the subject line "Privacy Request". We will respond within 30 days.

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at support@viranshicreations.in and we will promptly delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.